Who is Richard Mullender

Imagine you could talk a gunman into handing over his weapon.

Persuade a terrorist to reveal the location of a kidnap victim.

Reason with a suicidal young woman so she steps away from the edge.

Richard is a former Hostage negotiator and Lead Trainer at the National Hostage and Crisis Negotiation Unit at Scotland Yard. He has more than 25 years experience working in the London Metropolitan Police.

As a hostage negotiator, Richard has built his career on developing elite-level listening skills. His skills were so well regarded that he was appointed Lead Trainer at Scotland Yard's, National Hostage and Crisis Negotiation Unit. He also designed the latest advanced interviewing course for detectives. He is currently retained as an adviser to a new television series portraying hostage negotiations and murder investigations.

Talks with the Taliban

We’re not at liberty to share Mullender’s full activities in defence of British subjects abroad. However, he was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004. And Mullender’s listening expertise contributed to the intelligence that formed the rescue of Norman Kember in Iraq in 2006.

What Richard has to share will surprise, entertain and challenge the delegates in equal measures!

Richard brings the challenges of communication into the world of business. He provides audiences with elite level listening and communication skills, which can be applied to all areas in business to gain trust, exert influence more effectively and to help successfully manage any situation.

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Q & A with Richard

What’s so different about your training, Richard?

We’re all taught to talk. None of us are taught to listen. And yet decades of experience in crisis situations have taught me that all effective communication starts with listening. Listening is a skill that’s seriously undervalued in the business world. My training is based on doing, so your team will get 1% theory, 99% practical application.

As a delegate, what would I be able to do after your training that I can’t do now?

You’ll be able to:

  • Get people to open up.
  • Know precisely what to listen for.
  • Understand how to interpret the intelligence you’ve gained.

And then I’ll be able to influence them?

Yes, you’ll be able to sell your ideas using your prospect’s most deeply held beliefs, rather than your own. It’s amazingly effective. To succeed, all you have to do is listen as if lives depended on it.

What would you say is the biggest benefit of your training?

Gaining a skill very few people have and using it ethically to influence and persuade.

What’s your training style Richard?

I’ll be asking you to join in lots of practical exercises and role-play. Expect to:

  • Be entertained.
  • Be challenged.
  • Learn valuable skills from the closely guarded world of hostage negotiation.
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Workshop details

Session 1

Morning Session – Identify and understand if you do really listen?

We’re all taught how to talk. None of us are taught how to listen.

  • You will bust the 5 big communication myths.
  • Learn to listen like a hostage negotiator.
  • Discover what to listen for.
  • Interpret the true significance of what’s being said.
  • Test your hypothesis without offending the other person.

By lunchtime you will Uncover how to…

  • Identify someone’s values, beliefs and motivators
  • Uncover secrets they are unaware they’ve revealed
  • know precisely how to pitch a course of action to them

Session 2

Post lunch, you will learn the art of Questioning

Learn the specialized techniques used by Scotland Yard detectives.

You will

  • Explore the world of questioning from probing and leading, to alternative and tag.
  • Learn how to use questions sparingly to optimum effect.
  • Harness the phenomenal power of the indirect question.
  • Walk away with powerful new investigative skills you can use to.
  • Prepare your brief.
  • Populate your Discovery Map.
  • Perfect your prospecting.

Session 3

Concluding session – You will learn the art of listening and negotiating like a hostage negotiator

So you can communicate like a hostage negotiator.

You will

  • Learn the stages and sequence of a successful negotiation.
  • Explore the roles allocated within a hostage negotiation cell.
  • Employ those roles within your team to get better business results.
  • Walk away with the ability to talk someone off a bridge or into a course of action.

Apply the 10 rules of negotiation to get the outcome you want Use language to optimum effect to engage and involve

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Cities | Date | Venues


Cities Date Venues
Mumbai 13th December JW Marriot, Juhu
New Delhi 14th December Westin, Gurgaon
Hyderabad 15th December ITC Kakatia
Time Agenda
9.00 am to 10 am Registration and networking
10 am to 10.05 am Introduction
10.05 to 11.30 am Session 1
Identify and understand if you do really listen?
11.30 am to 12 noon am Tea/Coffee break
12 noon am to 1.00 pm Session 2
Learn the art of Questioning
1 pm to 2.00 pm Networking lunch
2.00 pm to 3.30 pm Session 3
Art of listening and negotiating like a hostage negotiator
3.30 pm to 4.00 Conclusion

Registration Details

Fee (INR) Quantity Total
Early reg: individual 16,500
Early reg table of 8 1,32,000
*Early reg: member discount – individual 15,600
Early reg: member, table of 8 1,24,800
Regular course fee individual 19,500
Group course fee (table of 8) 1,56,000
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*All Prices Exclusive Of 15% Service Tax

* Fee Once Paid Cannot Be Refunded, But Can Be Transferred To Another Individual/Team Member Of The Company

*In case of cancellation of the workshop by Speaking Minds, a full refund will be provided.

Corporate Booking

Particulars Early Registration Fee Regular Registration Fee Per Table Savings
1-3 delegate tables INR 132,000/- per table INR 156,000/- per table INR 24,000/-
4 tables and above INR 124,800/- per table INR 156,000/- per table INR 31,200/-
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*Prices Exclusive of service tax

*Inclusive of Lunch and printed material

*Per table of 8 delegates

Workshop Cities : Mumbai: 13th Dec , Delhi: 14th Dec, Hyderabad: 15 Dec

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